Wholesale help
Frequently asked questions
Answers to common questions about opening and using a Potato Mart wholesale trade account. If you need something specific to your business, the wholesale desk can help.
- How do I apply for a wholesale trade account?
- Start by submitting the online trade application with your business details and the product categories you buy. Once it is received, our team reviews it and follows up if anything else is needed.
- Who can open a wholesale account?
- Wholesale accounts are intended for trade buyers such as grocers, cafes, caterers, restaurants, and other foodservice operators. If you are unsure whether your business qualifies, contact the wholesale desk.
- How does approval work, and how long does it take?
- After you apply, our team reviews your business details and confirms your account setup. Timing varies with each application, so we cannot promise a fixed turnaround. You can sign in to check your application status while it is being reviewed.
- Can I browse products before I am approved?
- Yes. You can preview public catalogue information such as product codes, storage type, category, brand, and descriptions before approval. Wholesale pricing and availability stay hidden until your account is active.
- How do pricing and stock become visible after approval?
- Once your trade account is approved and you sign in, wholesale pricing and availability unlock across the catalogue, along with cart, ordering, and account tools.
- How do I place and track orders?
- Approved buyers add catalogue lines to a cart and complete checkout while signed in. Placed orders appear in your account area, where you can review order details and current status.
- How do delivery and cold chain work?
- Delivery options, including handling for chilled and frozen lines, are confirmed with you during account review based on your location and the products you buy. Contact the wholesale desk for details specific to your business.
- How do I contact the wholesale desk?
- You can reach the wholesale desk through our contact page for help with applications, approval, delivery eligibility, or account questions.
